Faye Winter and Teddy Soares have won fans with their journey (Picture: ITV)
Despite it being a staple of the show and many fans relishing its return, thousands of fans were furious about the Casa Amor postcard, which depicted boys including Teddy, Tyler Cruikshank and Liam Reardon in compromising positions, kissing and cuddling up to other girls.
Ofcom has confirmed it received 4330 complaints for the episode on July 28, with the majority of those complaining saying the postcard ‘was misleading and caused unnecessary distress.’
On July 29, the episode faced 103 complaints, 56 of which were about the fallout from the postcard (while 37 viewers complained about the episode being left on a cliffhanger).
Out of 699 complaints about the episode which aired on July 30, 682 were about an alleged ‘manipulation’ of Faye and Teddy following the postcard.
On August 1, out of 117 complaints, 95 objected to the treatment of Millie Court after her dramatic split from Liam following the Casa Amor drama.
Last week, the boys left the main villa for the classic Casa Amor twist, which saw them faced with six new girls. Meanwhile, six new boys entered the main villa to try and win over the girls.
After receiving the postcard, several of the girls decided to give the new boys a chance, leading Faye and Kaz to recouple after being left heartbroken.
While fans applauded Kaz for recoupling, as Tyler did the same, viewers were left heartbroken for Teddy, who stayed loyal to Faye throughout, only kissing other girls in challenges and games.
Millie and Liam were also left on the rocks (Picture: ITV)
Although they were both distraught, fans were delighted when they reunited, with Faye picking Teddy at the recoupling.
”[I] got the postcard – screaming, lying down on the floor like, literally, just take me, and then I came out here and just sobbed because I felt like I already knew what I had… And then I just felt like you f***ed it,’ Faye told him.
‘We both f***ed it,’ Teddy put forward, and Faye agreed.
Millie and Liam’s relationship was also on the rocks after he cosied up to Lillie Haynes in Casa Amor, sharing a bed with her and kissing outside of challenges.
After she exposed his behaviour in a new twist which saw the single Casa Amor girls invited back to the main villa, Millie was heartbroken – but since appears to have forgiven Liam, recoupling with him.
What is Ofcom and what does it cover?
Ofcom is the regulator for the communications services that we use and rely on each day.
The watchdog makes sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. However, if your complaint is about something you saw or heard in a BBC programme, you may need to complain to the BBC first.
Its rules for television and radio programmes are set out in the Broadcasting Code.
The rules in the Broadcasting Code also apply to the BBC iPlayer.
This Broadcasting Code is the rule book that broadcasters have to follow and it covers a number of areas, including; protecting the under-18s, protecting audiences from harmful and/or offensive material and ensuring that news, in whatever form, is reported with due accuracy and presented with due impartiality.
Audiences can complain to Ofcom if they believe a breach of the Broadcasting Code has been made.
Every time Ofcom receives a complaint from a viewer or listener, they assess it to see if it needs further investigation.
If Ofcom decide to investigate, they will include the case in a list of new investigations, published in the Broadcast and On Demand Bulletin.
An investigation is a formal process which can take some time depending on the complexity of the issues involved.
Ofcom can also launch investigations in the absence of a complaint from a viewer or listener.