Channel 4 viewers have taken to social media to complain about the lack of subtitles available on programmes like the Great British Bake Off, as the broadcaster continues to struggle with technical issues.
The issues first struck on Saturday when its channels went off air, and they persisted over the following days. Channel 5 has also been impacted.
Deaf viewers raised their concerns and criticised a lack of accessibility on Twitter.
‘Why do no @Channel4 programmes have subtitles on them?? It’s been like this for a few days now… the information says there’s subtitles allocated but there’re not showing up [sic],’ one wrote.
‘Since that TV crash the other day, Channel 4 and all it’s offshoots have no subtitles. I am deaf. This is very, very bad. #channel4 please DO something [sic],’ another added.
‘Are the Channel 4 issues fixed yet, please? It’s Bake Off tonight and I, like many others, rely on subtitles to fully engage with programmes,’ another unhappy viewer said.
A deaf Twitter user also added: ‘I really hoped the lack of subtitles issue would be resolved in time for #GBBO but its not looking likely please channel 4 and 5 make a deaf girl happy.’
Red Bee Media, which handles playout services for Channel 4 and Channel 5, said the disruption was due to an ‘activation of the fire suppression systems’ on Saturday evening.
A spokesperson said: ‘We confirm that all staff at our Broadcast Centre in west London were safely evacuated following activation of the fire suppression systems.
‘As a result of this incident and the automatic safety measures set in motion at the time, several services originating from the Broadcast Centre have been disrupted. London Fire Brigade attended the scene, and once they had determined that the building is safe, people were allowed to return to the building.
They added: ‘We are continuing to work to restore all services and remedy any issues caused by this incident.’
Channel 4 recognised the issue before the programme was broadcast by posting: ‘Sadly we’re still experiencing some tech issues which means some viewers may have problems watching our channels or access services.
‘Sorry for the ongoing disruption – we’ll let you know here as and when we have updates.’
The Great British Bake Off continues on Tuesday at 8pm on Channel 4.
Credit: Original article published here.