Channel 4 viewers were left disappointed on Tuesday night when they tuned into Bake Off, as the issue of a lack of subtitles continues to affect programming.
Great British Bake Off is one of the broadcaster’s biggest hits, since it begun playing host to the series in 2016.
However, in recent weeks, Channel 4 has faced a crisis after company Red Bee Media, who handles playout services and broadcasting technology, was put in the middle of a fire scare and evacuated their offices.
Since then, subtitles, audio description and sign language on shows have been missing from the broadcaster.
Fans once again made clear their frustrations after they found it difficult to be able to tune into the latest episode of Bake Off for a third week running.
Taking to Twitter, multiple viewers asked Channel 4 when they might expect subtitles to return.
One wrote: ‘Can’t watch #bakeoff tonight with my friends because there’s no subtitles… It’s unfair on me and other profoundly deaf people who rely on them. Not accessible at all…’
‘They’ve been without subtitles for a couple of weeks now but don’t seem to be in a hurry to fix it or provide an explanation/apology,’ echoed another.
A third frustrated fan commented: ‘It would be great to be able to watch this but STILL no subtitles.’
‘Week 3 of no subtitles on #GBBO @Channel4 this is ridiculous now. Where is the timeline for getting this fixed?!’ asked another.
Channel 4 directed Metro.co.uk to their previously issued apology, saying: ‘We are really sorry that viewers still can’t watch our programmes with subtitles, audio description or sign language support. We know how important these access services are to you.
‘We have always been committed to supporting viewers with hearing or sight impairment very seriously, and realise how frustrating it is that you can’t enjoy your favourite programmes.
‘The reason we can’t currently provide access services is because of the severity of the incident on Saturday 25 September 2021. When we transferred to our emergency back-up, the system that was meant to provide access services, also failed.
‘Our engineers have been working around the clock to fix the problem. It is a priority for Channel 4. However, it is a complex process and will take some time.
‘However, when access services are fully restored, Channel 4 will make sure that all the programmes that you have missed will be available to watch with subtitles, audio description and sign language support.
Ofcom already expressed concern of the ongoing issue which is affecting many viewers’ experience of being able to enjoy their most-loved shows.
The TV watchdog told i news: ‘We are extremely concerned given the impact on people who rely on these services to access television.
‘As an immediate priority, we are closely monitoring the steps being taken by broadcasters in ensuring that normal service resumes as quickly as possible, and that consumers are kept informed.
‘If any broadcasters fail to meet their annual access services requirements as a result of these issues, we will consider the appropriate regulatory response.’
Channel 4 has been plagued with issues in relation to the initial incident which occurred on September 25.
The issue saw programming stop completely for around 25 minutes on Channel 4 and Channel 5.
It’s led to various mishaps, including the transmission of the wrong episode of Married At First Sight UK, on the night it was due to air its finale.
This saw the episode rescheduled to the following evening after fans were left baffled when the previous evening’s instalment was shown once again.
Great British Bake Off airs Tuesdays at 8pm on Channel 4.
Credit: Original article published here.